Open Gym (Seaport)

Cancellation Policy

Open Gym Policy H.T.D NYC does not offer open gym hours for individual clients at either of our locations. We are a coach-guided facility, designed to keep you safe, accountable, and progressing. Exception for Independent Trainers: Approved independent trainers with current liability insurance and a passed background check may utilize our Seaport location (10 Fulton St.) for open gym drop-ins with their own clients. Please note that this exception is not available at our Upper West Side (UWS) location. If you are a trainer and wish to apply for approval, email info@htdnyc.com. Unauthorized bookings will be canceled immediately. Scheduling All private one-on-one training sessions must be scheduled at least 1 hour before the session start time. This ensures we have the training space and equipment ready for you. Rescheduling (Recommended) Need to shift your time? No problem. You may reschedule your session at no charge up to 1 hour before the scheduled start time. Rescheduling requests made less than 1 hour before the session start will result in the full session being deducted from your package or charged to your account. To reschedule, please manage your appointment directly via our website or mobile app. Cancellation You may cancel your session free of charge up to 1 hour before the scheduled start time. ⚠️ Important Note on Cancellations: If you choose to Cancel instead of Reschedule, please be aware that our system does not automatically issue a credit back to your profile. Your session will be removed, and you will need to email us at info@htdnyc.com to have it manually reinstated. Our Strong Suggestion: To avoid losing your session credit and the hassle of emailing us, we highly recommend using the Reschedule feature instead of Cancel. As long as you reschedule to a future date before the 1-hour cut-off, your credit stays intact automatically. Late Arrivals & No-Shows Late Arrivals: Sessions will end at the originally scheduled time, regardless of a late start. Full session fees apply. No-Show Policy: If you do not attend your scheduled session and fail to provide notice, it is considered a no-show. The full session will be deducted from your package or charged to your account. No exceptions. Package Expiration All private training packages expire 2 months (60 days) from the date of purchase. We understand that life happens. As a one-time courtesy, we can provide a short extension upon request. To request an extension, please email us at